Refund & Exchange

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you.

All of our Focuses products come with a hassle-free warranty. Please note this page is for Refunds & Exchange.

1. Refunds
For the following situation ,we accept the refund agreement.
1) If we do not ship the goods out beofore contract date;

2) if the products have quality issue, and the root cause of quality issue is from our factory side.

2. Exchange
For the following situation, we accept the exchange agreement.
1) If we send the wrong procuts;

2) if you get the defective products due to the design or workmanship.

3. Payment acceptance
1) Paypal(<$5000);

2) Western Union or Moneygram;

3) TT transactions;

4) LLC;